ab11 Privacy Policy
— How We Protect Your Data

1. Introduction

ab11 ("we", "us", "our") operates the online betting and casino platform accessible at https://ab11.pro (the "Platform"). This Privacy Policy describes how ab11 collects, processes, stores, shares, and protects the personal data of individuals who register an account, visit the Platform, or otherwise interact with our services.

This Policy applies to all personal data processed in connection with your use of the Platform, regardless of how you access it — whether via desktop browser, mobile browser, or any other device. By creating an account or continuing to use the Platform, you confirm that you have read and understood this Policy in its entirety.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are published on the ab11 Platform and are incorporated herein by reference.

2. Data We Collect

ab11 collects personal data in the following categories:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you are aged 21 or above).
• National ID (NID) number, passport number, or birth certificate reference, as provided during KYC verification.
• A photograph or scan of your identity document.

2.2 Contact Data

• Email address used for account registration and communications.
• Mobile phone number linked to your account.
• Residential address, including district, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh), and postal code.

2.3 Financial Data

• Mobile banking account details (e.g., bKash, Nagad, Rocket, Upay) used for deposits and withdrawals, including the registered mobile number.
• Bank account details where a bank transfer is used as a payment method.
• Transaction history, including deposit amounts, withdrawal requests, and bonus credits, in Bangladeshi Taka (৳).

2.4 Technical Data

• IP address and approximate geolocation at the time of login and transaction.
• Browser type, version, and operating system.
• Device identifier and screen resolution.
• Session timestamps, login frequency, and session duration.

2.5 Usage Data

• Pages visited on the Platform and time spent on each page.
• Games played, bet amounts, bet outcomes, and game session history.
• Sports markets accessed and betting patterns on cricket (BPL, IPL, T20, Bangladesh Tigers), football, kabaddi, and other sports.
• Interaction with promotional offers, bonuses, and marketing communications.

2.6 Communications Data

• Records of support tickets, live chat transcripts, and emails exchanged with the ab11 support team.
• Responses to surveys, feedback forms, or promotional communications where you have opted in.

3. How We Collect Data

ab11 collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, or contacting our support team.
• Automated technologies: Data collected automatically when you access the Platform, including via cookies, server logs, and session tracking tools. See Section 7 for full details.
• Third-party payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and bank partners when you make a deposit or withdrawal.
• Identity verification services: Data received from KYC and AML (Anti-Money Laundering) screening services used to verify the identity documents you submit.

4. Legal Basis for Processing

ab11 processes your personal data on the following legal grounds:

Processing Activity	Legal Basis
Account registration and management	Performance of a contract with you
Identity verification (KYC)	Legal obligation; legitimate interests
Processing deposits and withdrawals	Performance of a contract with you
Fraud prevention and AML screening	Legal obligation; legitimate interests
Responsible gaming monitoring	Legal obligation; legitimate interests
Sending transactional communications	Performance of a contract with you
Sending promotional communications	Your consent (opt-in)
Platform analytics and improvement	Legitimate interests
Compliance with legal obligations	Legal obligation

5. How We Use Your Data

ab11 uses the personal data we collect for the following specific purposes:

• To create, manage, and maintain your player account on the Platform.
• To verify your identity and age (21+) as required before processing withdrawals and for ongoing compliance.
• To process your deposits and withdrawal requests in Bangladeshi Taka (৳) via your chosen payment method.
• To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct as defined in our Terms & Conditions.
• To monitor your gambling activity in support of our Responsible Gaming obligations, including identifying patterns that may indicate problem gambling.
• To send you transactional communications, including account confirmations, deposit receipts, withdrawal status updates, and security alerts.
• To send you promotional communications about bonuses, seasonal offers (e.g., Eid, Pohela Boishakh, BPL promotions), and platform updates — only where you have provided explicit consent.
• To improve the Platform's performance, functionality, and user experience through internal analytics.
• To comply with all applicable legal and regulatory obligations.

6. Data Sharing & Disclosure

ab11 does not sell, rent, or trade your personal data to any third party. We may share your data only in the following limited circumstances:

6.1 Service Providers

We share data with carefully selected third-party service providers who process data on our behalf under strict contractual obligations. These include KYC/AML verification providers, payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), game software studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and platform infrastructure and security providers.

6.2 Legal & Regulatory Disclosure

ab11 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or in the legitimate interest of preventing or investigating criminal activity including fraud and money laundering.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ab11's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email prior to any such transfer taking effect.

6.4 No Other Sharing

Outside of the circumstances described above, ab11 will not disclose your personal data to any third party without your prior explicit consent.

7. Cookies & Tracking

ab11 uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the Platform. The following categories of cookies are in use:

• Strictly necessary cookies: Required for the Platform to function, including session management, authentication tokens, and security protections. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings and last-visited game categories.
• Analytics cookies: Used for internal, first-party analytics to understand how players use the Platform and to identify areas for improvement. ab11 does not use third-party analytics services that track users across other websites.

ab11 does not use advertising cookies, retargeting pixels, or any third-party tracking technology designed to follow you across other websites or serve targeted advertisements outside of the Platform.

You can control or delete cookies at any time through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the Platform normally.

8. Data Retention

ab11 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the communication.
• Usage and technical data: Retained for thirteen (13) months on a rolling basis for analytics and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

9. Data Security

ab11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption at rest for all sensitive personal data stored on our servers.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personal data.
• Regular security audits and penetration testing of Platform infrastructure.
• Multi-factor authentication for internal staff accessing systems that hold personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, ab11 will notify affected players without undue delay and in accordance with applicable legal requirements.

10. Your Rights

As a player on the ab11 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected]. We will respond within thirty (30) days of receipt of a valid, verified request.

Please note that some rights are subject to legal exceptions. For example, ab11 may be unable to delete certain data that is required to be retained under anti-money laundering legislation or other applicable law. Where an exception applies, we will explain this clearly in our response to your request.

11. Third-Party Services

The ab11 Platform integrates with third-party game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process certain technical and usage data (such as game session identifiers and bet outcomes) as part of delivering their games. Each provider operates under its own privacy policy and is independently responsible for data it processes as a data controller in its own right.

The Platform does not contain links to external third-party websites. In the event that any third-party content is displayed on the Platform, ab11 is not responsible for the privacy practices of those third parties and encourages you to review their privacy policies directly.

12. Children & Minors

The ab11 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately close the associated account, return any deposited funds to the originating payment method, and delete all data relating to that individual without undue delay.

If you believe a minor has registered an account on the Platform, please notify us immediately at [email protected] so that we can take appropriate action.

13. Changes to This Policy

ab11 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes, we will:

• Update the "Effective Date" at the top of this page.
• Notify all registered players via email at least seven (7) days before the changes take effect.
• Display a prominent notice on the Platform for a minimum of fourteen (14) days following the effective date.

Your continued use of the Platform after the effective date of a revised Policy constitutes your acknowledgement of the changes. If you do not agree with any revision, you should close your account and cease using the Platform.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data ab11 holds about you, please contact us using the details below. All privacy-related correspondence should be submitted in writing to our support email address.

• Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)
• Service Area: Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar

We aim to acknowledge all privacy-related requests within twenty-four (24) hours and provide a full response within thirty (30) days. Where a request is complex or involves multiple data subjects, we may extend the response period by an additional thirty (30) days, with prior notice to you.