Responsible Gaming
at ab11 — Play Smart, Stay Safe
Gambling at ab11 should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. Our Responsible Gaming programme gives every player the tools, information, and support they need to stay in full control of their experience.
Our Commitment to You
ab11 was built on a simple belief: a trustworthy platform puts its players' wellbeing first. We have designed every part of our product — from account setup to payment processing — with responsible gaming principles baked in from day one.
Across Bangladesh, millions of people enjoy sports betting and casino games as entertainment. The vast majority do so without any harm. But we recognise that for some players, gambling can become problematic. When that happens, we want to be the platform that steps in early, not the one that stands by.
The tools on this page are available to every registered ab11 player at no cost, at any time. You do not need to justify your reasons for using them. Our support team treats every request with complete confidentiality and respect.
Minimum age to register and play on the ab11 Platform
Round-the-clock support for responsible gaming requests
Cost of activating any responsible gaming tool on your account
Player protection tools available directly from your account settings
Player Protection Tools
Every ab11 account comes with a full suite of responsible gaming controls. These tools are designed to give you meaningful, practical limits over your gambling activity — on your terms, on your schedule.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your ab11 account. Once your chosen limit is reached, no further deposits will be accepted for that period. Limits can be lowered at any time with immediate effect. Increases take effect after a 24-hour cooling-off period to prevent impulsive decisions.
Time-Out Feature
Take a short break from ab11 without permanently closing your account. A time-out suspends all access to betting, casino games, and deposits for a period of your choice — 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, your account balance is preserved and you can request reactivation after the period expires.
Self-Exclusion
If you feel you need a longer break, self-exclusion removes your access to the ab11 Platform for a minimum of six (6) months, or permanently if you choose. During the exclusion period, your account is frozen, marketing communications are stopped, and no new deposits can be made. To activate self-exclusion, contact [email protected].
Session & Loss Limits
Beyond deposit caps, you can also set limits on how much you are willing to lose in a single session or over a rolling period. When your chosen loss threshold is reached, the platform will prompt you to stop and optionally lock your session for the day. This tool is especially useful for players who prefer a strict daily budget.
Marketing Opt-Out
You can opt out of all promotional communications — including bonus offers, seasonal promotions (Eid, Pohela Boishakh, BPL), and re-engagement emails — at any time. Removing yourself from marketing ensures that you are not prompted to return to the Platform through persuasive messaging during a period when you are trying to reduce your play.
Reality Check Reminders
Enable periodic on-screen reminders that display how long your current session has been running and a summary of your net position for the session. Reality checks are available at intervals of 15, 30, or 60 minutes. When a reminder appears, you can choose to continue playing or end your session — the decision is always yours.
How to Activate These Tools
All responsible gaming tools on ab11 are accessible directly through your account settings once you are logged in, or by contacting our support team. Here is how each tool can be activated:
| Tool | How to Activate | Takes Effect |
|---|---|---|
| Deposit Limit | Account Settings → Responsible Gaming → Deposit Limits | Immediately (reductions); 24 hrs (increases) |
| Loss Limit | Account Settings → Responsible Gaming → Loss Limits | Immediately (reductions); 24 hrs (increases) |
| Reality Check | Account Settings → Responsible Gaming → Session Reminders | Immediately on next session |
| Time-Out | Account Settings → Responsible Gaming → Take a Break | Immediately |
| Self-Exclusion | Email [email protected] with subject "Self-Exclusion Request" | Within 24 hours of request |
| Marketing Opt-Out | Account Settings → Notifications → Unsubscribe All | Within 48 hours |
The 21+ Rule — No Exceptions
The ab11 Platform is strictly for adults aged 21 years and above. This is not a guideline — it is a hard platform rule that we enforce through mandatory identity verification on every account.
When you register with ab11, you must confirm that you are 21 or older. Before any withdrawal is processed, your identity and date of birth are verified against a government-issued document (National ID, passport, or birth certificate). Any account found to belong to a person under 21 will be closed immediately and all deposits returned.
If you share a device with someone under 21, we strongly recommend using your device's parental controls or browser-level content filtering to restrict access to ab11 and other gambling websites. Never share your login credentials.
Warning Signs of Problem Gambling
Most people who gamble do so without any negative consequences. But it is important to recognise when gambling may be moving from entertainment into something more harmful. The following signs may indicate that gambling is becoming a problem:
Spending more money on gambling than you originally intended or can afford to lose.
Chasing losses — continuing to bet in an attempt to win back money you have already lost.
Gambling to escape feelings of stress, anxiety, depression, or personal problems.
Lying to family members or friends about how much time or money you spend gambling.
Neglecting work, studies, family responsibilities, or personal health due to gambling.
Borrowing money, selling belongings, or taking loans to fund gambling activity.
Feeling restless, irritable, or unable to concentrate when not gambling.
Repeatedly trying and failing to cut down or stop gambling, despite wanting to.
Acknowledging a potential problem is a sign of strength, not weakness. Our responsible gaming team at ab11 is available around the clock to listen, provide guidance, and activate any protective tools on your account without judgement.
Quick Self-Assessment
Ask yourself the following questions honestly. If you answer "Yes" to two or more, we encourage you to consider using one of the responsible gaming tools available on your ab11 account or to contact our support team for a confidential conversation.
Reflect on Your Gambling Habits
Have you ever spent more money gambling than you planned to in a single session?
Have you gambled to recover money you lost in a previous session?
Have you hidden your gambling activity from people close to you?
Has gambling ever caused you financial difficulty or stress?
Do you feel the urge to gamble more frequently or with larger amounts over time?
Have you ever missed work, studies, or family commitments because of gambling?
Tips for Healthy Play
Responsible gambling is about making informed, deliberate choices. The following habits help players on ab11 keep gambling enjoyable and within healthy boundaries:
Set a strict budget. Before you start, decide how much you are comfortable losing. Treat that amount as the cost of entertainment — not as an investment.
Use deposit limits proactively. Set your ab11 deposit limit to your monthly entertainment budget before you start playing — not after you have already spent more than planned.
Never chase losses. Accepting a loss is a normal part of gambling. Chasing losses almost always leads to larger losses and greater frustration.
Take regular breaks. Use the reality check reminder feature to keep track of time. Step away from the screen regularly and engage in other activities.
Avoid gambling under pressure. Never gamble when you are stressed, upset, under the influence of alcohol, or in financial difficulty. These conditions impair judgement and increase risk.
Talk about it. If gambling is causing you concern, talking to a trusted friend, family member, or our support team is always a positive step. You do not have to manage it alone.
Get Support — We Are Here for You
ab11 Responsible Gaming Team
Our dedicated responsible gaming team is available around the clock to help you activate any protective tool, process a self-exclusion request, or simply have a confidential conversation about your concerns. All requests are handled with complete discretion.
How to Request Self-Exclusion
If you believe you need to step away from ab11 for an extended period, self-exclusion is the right tool. Here is the process:
Play Confidently on a Safe Platform
ab11 is proud to be a responsible gaming advocate for players across Bangladesh. Explore our games at your own pace — and remember, our support team is always one email away.